Shipping Policy

Last updated: May 1, 2026

Custom Patches Canada ships branded merchandise, corporate gifts, and trade show items worldwide. Transit times depend on production status, order volume, shipping method, and destination country.

Shipping methods

We arrange sea freight, air freight, road transport, and express courier services. The best option is selected based on weight, dimensions, budget, and delivery deadline.

Production and handling time

Stocked blanks ship faster. Decorated or assembled orders typically require 7–15 business days after artwork approval, depending on imprint method and quantity.

• Dispatch begins after item, quantity, imprint, and delivery address are confirmed.
• Rush service may be available by agreement when capacity allows.
• Exact schedules are stated in your sales confirmation.

Estimated delivery windows

Total time includes production or pick-and-pack plus carrier transit. Dates are indicative and may change due to customs, weather, holidays, or remote delivery areas.

If you have a fixed event, launch, or trade show date, tell us before you order so we can recommend the right production and freight plan.

Tracking

• Tracking numbers are shared when the carrier makes them available.
• Status updates may lag after the parcel is handed to the carrier.
• Once with the carrier, delivery is under their network; we assist with tracking inquiries.

Delivery address requirements

• Provide a complete delivery address: recipient, street, city, postal code, and country.
• Include a phone number for courier contact when required.
• PO boxes may not be suitable for bulk cartons or pallet shipments.
• Address changes may not be possible after dispatch.

Customs, duties, and taxes

International shipments may incur import duties, taxes, or brokerage fees in the destination country. These are usually paid by the recipient unless otherwise agreed in writing.

Delivery delays

We aim to ship on schedule but cannot guarantee every delivery date. Delays may result from customs inspection, weather, public holidays, or carrier backlog.

Lost, returned, or undeliverable parcels

If a shipment is returned because of an incorrect address, refusal, or failed delivery attempts, reshipment may require additional charges. Contact us promptly if a parcel appears lost so we can open a carrier inquiry.

Packaging

• Individual polybags, gift boxes, or bulk cartons as quoted.
• Export cartons and pallets for larger programs.
• Labeling and packing lists available on request.

Contact

Email: [email protected]
Phone: +1 202-555-0179
Website: http://www.bestpatches.ca